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  1. #1
    Join Date
    Oct 2010

    Default Anyone deal with Trijicon Customer Service?

    While back I ran an ad to swap/trade my RMR01 for a dual illumination model as I wanted to try it due to my astigmatism. Ended up trading it on ARF for an RMR07 6.5 Adjustable model...he wanted the smaller dot and I wanted either the dual illumination or an adjustable dot. Everything went well with the trade. He was long time member with perfect EE score.

    Got the RMR, installed with new battery, screws and sealing plate. Unit powered up fine. Waited a couple of days to get my SI G19 Threaded Match Barrel. Off to the range to zero...ummm not so much zeroing...

    With the zero'd RMR01, a V319 slide, Storm Lake threaded barrel running the SI Gen 1 Tactical trigger I could pop nickel sized dots at 10 yards 12-13-14, sometimes a straight run of 15 in a row with Winchester 115 9mm +P and 100% heads at 25yds mag after mag

    With the new SI barrel and the sized groups at 10yds with a wondering zero. Elevation screw does not input POI, windage wanders as well. No two rounds will hit anywhere at anytime. Zeroing off a sandbag and a set of dog ears for a dead solid perfect shot placement yeilds mediocre results at best.

    I am not the original owner. Contacted Trijicon to get a return repair authorization ticket late this past week. Any people have experience with Trijicon CS? I have always heard they have had an awesome CS and warranty policy but after reading their warranty page it says only for original owner for 5 years from purchase. Am I about to get loved tenderly?

    CRG-Suarez International Combat Pistol Instructor

    SIG SAUER CERTIFIED ARMORER M400, 516, 716, M4, AR15, M16

  2. #2
    Join Date
    Mar 2012
    Trijicon's service was excellent when I had to send one back for the dot constantly going out. Since I have several RMR's I just put down I did not remember when I got the one I sent back. The lens had a small scratch, that did not bother at all but they replaced it, without being asked to. I am sure they will take care of yours.

  3. #3
    Join Date
    Nov 2008
    Never had a problem the few times I've used them, they could be quicker, but...

  4. #4
    Join Date
    May 2011
    Dealt with them a number of times for flickering RMRs . Never a problem . No questions asked.

  5. #5
    Join Date
    Apr 2010
    I have an RM06 which had a problem with wandering zero from the time that I got it. The adjustment screws felt like there were no detentes. I solved the problem by putting narrow strips of Gorilla tape across the screw heads.

    I shot it that way for about five years, until last year when it developed a flickering dot in bright sunlight. I sent it back to Trijicon for the flickering dot with a note about the wandering zero problem. It came back about two weeks later with both issues fixed, no charge.

    I was very happy with Trijicon's customer service.
    Discipline is just choosing between what you want now and what you want most.

    Gunsite Orange, API -250 Sept. 1978 (Everybody starts somewhere)
    CRG - July 2011, Oct. 2017
    PSP - April 2012
    TMCO - Sept. 2012
    TWOTU since 2011

    Glock Certified Armorer

  6. #6
    Worked with Saera Brown. No problems...and they even sent an RM06 (at my humble request) in place of the RM02 whose glass just fell out one day...

    How good? I remembered her name!
    Last edited by StealthNeighbor; 06-18-2017 at 05:33 PM.
    a.k.a. StealthNeighbor
    CRG-2 / CRG-3 / CRG-4 / HITS-8 / HRO-5 / RGF-1

    "Tell me and I forget.
    Show me and I remember.
    Involve me and I learn."
    quote often attributed to Benjamin Franklin

    "I came into this world kicking, screaming and covered in someone else's blood.
    I have absolutely no issues going out in exactly the same manner."
    unknown (lots of variants)

  7. #7
    Join Date
    Jan 2012
    Suburb of Des Moines, IA
    I just got an RMR back a couple weeks ago that I had sent in for repairs, and they never asked for a receipt or proof that I was the original owner. It did take about 5 weeks to get back (they ended up sending me a new one), but there were no hassles.
    Suarez International Staff Instructor, Iowa

    "It's not the will to win that matters--everyone has that. It's the will to prepare to win that matters." --Paul "Bear" Bryant
    "Love of theory is the root of all evil." --William M. Briggs

    Formerly "ericmt"

  8. #8
    Join Date
    Jan 2016
    Used them once for a scope fast excellent service.

  9. #9
    Join Date
    Jul 2008
    Two of my four RMRs were crap. Trijicon admitted they could not do anything for them. Even said that I was 'lucky' to have a good one.

  10. #10
    Join Date
    Jun 2008
    SE Va
    Contacted them a few yrs back about my tripower, I've had 10+ yrs. They sent me an authorization #. In the letter I said what was wrong, asked how much it would be. 1-2wks later it was back. Had a letter explaining what they did, pretty much rebuilt it, for free.

    Sent from my SGP612 using Tapatalk
    Gunsmith for Unique Armament Creations
    Class II/ 07 SOT Manufacturer
    Glock Advanced Armorer

    Liberty is not a cruise ship full of pampered passengers.
    Liberty is a Man-Of-War, and we are all crew.

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