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  1. #11
    Join Date
    Apr 2012
    For me their service has been either excellent or nonexistent.
    They did way more than I could ask for on two different ACOG's and would not do anything without a substantial charge on a RM02 and an Accupower scope.
    So I guess I am batting .500.
    The United States is a beautiful country, with very nice people; they just donít remember history too well.

    Pham Xuan An

  2. #12
    Join Date
    Apr 2005
    Palmer, Alaska
    I've used their customer service more than I would have liked. It was always good, never fabulous. I've had to send an RMR back twice (or maybe it was two different RMRs). Communication was non-existent, but I didn't really care. I didn't expect a moment-by-moment update, and would have ignored it if they had provided such. The repairs and returns always took several weeks. Not so fast that it impressed me; not so slow that it seemed unreasonable. I was the original purchaser, and provided the receipt, so I have no idea how they would have treated me if that were not so.

    I've also had to send a T1 back to Aimpoint, and my experience there was similar.

    These failures, though remedied, have further convinced me of the need for BUIS.
    Virtute et Armis

  3. #13
    Join Date
    Oct 2010
    Much ado about nothing Trijicon emailed me today, covered free of charge repair or replacement. Will notify me soon when it ships.

    CRG-Suarez International Combat Pistol Instructor

    SIG SAUER CERTIFIED ARMORER M400, 516, 716, M4, AR15, M16

  4. #14
    Join Date
    Feb 2004
    Dayton Ohio
    Sent an RMR in four months ago. Would not hold Zero.
    Five weeks later a replacement showed up. Unit was purchased from Gabe 4 to 5 years ago.
    No problems.
    My reading of history convinces me that most bad government results from too much government.
    - Thomas Jefferson

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